{"id":1391,"date":"2024-12-16T17:14:29","date_gmt":"2024-12-16T16:14:29","guid":{"rendered":"https:\/\/saunaboat-lugano.ch\/faq\/"},"modified":"2026-02-04T14:15:33","modified_gmt":"2026-02-04T13:15:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/saunaboat-lugano.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-background-color:var(--awb-color4);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.3333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.3333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:300px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none fusion-animated\" data-animationType=\"flipinx\" data-animationDuration=\"1.0\" data-animationDelay=\"0.3\" data-animationOffset=\"top-into-view\"><img decoding=\"async\" width=\"512\" height=\"512\" title=\"SaunaBoatLugano-abstrct\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27512%27%20height%3D%27512%27%20viewBox%3D%270%200%20512%20512%27%3E%3Crect%20width%3D%27512%27%20height%3D%27512%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/saunaboat-lugano.ch\/wp-content\/uploads\/sites\/5\/2026\/01\/SaunaBoatLugano-abstrct.svg\" alt class=\"lazyload img-responsive wp-image-8394\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:90px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:var(--awb-typography2-line-height);\">Welcome to our FAQ!<\/h1><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-margin-bottom:0px;\"><p>Here you will find some important information about the sauna boat on Lake Lugano, booking, use and general tips. We have compiled the most frequently asked questions for you to make your planning as easy and relaxed as possible. However, if you have any further questions, don&#8217;t hesitate to <a href=\"https:\/\/saunaboat-lugano.ch\/en\/contact\/\">contact<\/a> us directly &#8211; we will be happy to help you!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.6666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:90px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.6666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: var(--awb-color7) } #accordian-1 .fusion-panel { border-color:var(--awb-custom_color_1); border-width:1px; background-color:var(--awb-color4); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color4);}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){color:var(--awb-custom_color_1);}.fusion-accordian  #accordian-1 .toggle-content{color:var(--awb-color6);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-custom_color_1) !important;border-color: var(--awb-custom_color_1) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-custom_color_2);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-custom_color_2);}.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-custom_color_2)!important;border-color: var(--awb-custom_color_2)!important;}.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title a.active{ color: var(--awb-custom_color_2) !important;}.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box { background-color: var(--awb-custom_color_2)!important;border-color: var(--awb-custom_color_2)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".boat-and-navigation\" href=\"#\">Boat and navigation<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".booking-and-reservation\" href=\"#\">Booking and reservation<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".capacity\" href=\"#\">Capacity<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".facilities-and-services\" href=\"#\">Facilities and services<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".safety-and-emergencies\" href=\"#\">Safety and emergencies<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".weather\" href=\"#\">Weather<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1420 boat-and-navigation \"><span class=\"entry-title rich-snippet-hidden\">Who is allowed to steer the sauna boat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:05:29+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1420\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1420\" href=\"#collapse-1-1420\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Who is allowed to steer the sauna boat?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1420\" aria-labelledby=\"faq_1-1420\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>The person who signs the rental contract is responsible as the captain for the rented boat.<\/strong><\/p>\n<p><strong>The captain must be of legal age.<\/strong> Children and minors are under the responsibility of their parents or accompanying adults. <\/p>\n<p>Anyone who is under the influence of alcohol (maximum 0.5\u2030), drugs, or medication, or who for any other reason does not have the necessary physical or mental ability, is considered unfit to operate the boat. During this time, they are not allowed to steer the boat, participate in its navigation, or perform any nautical duties on board.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1424 boat-and-navigation booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">Where is the start and end point of my sauna boat booking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T16:39:03+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1424\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1424\" href=\"#collapse-1-1424\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where is the start and end point of my sauna boat booking?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1424\" aria-labelledby=\"faq_1-1424\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The start &amp; end point of your booking is directly at <strong>Piazza Bernardino Luini in Lugano<\/strong><\/p>\n<p><strong>How to find us<\/strong><br \/>\n<strong>By car:<\/strong> Paid parking is available nearby, e.g. <strong>Parking LAC<\/strong> (only a few minutes&#8217; walk away).<\/p>\n<p><strong>By public transportation:<\/strong> Reachable in 10 minutes from <strong>Lugano train station (Lugano Stazione)<\/strong>. <strong>Bus lines B4<\/strong> to <strong>Lugano, Piazza Luini<\/strong>, bus stop directly in front of the Boatcenter Lugano<\/p>\n<p><strong>Important information<\/strong><br \/>\n<strong>Please arrive 15 minutes before your appointment<\/strong> so that we can explain the boat and everything else that goes with it in peace and quiet. Afterwards you can heat up, cast off and simply enjoy your sauna experience in the middle of Lake Lugano. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1466 weather \"><span class=\"entry-title rich-snippet-hidden\">What if thunderstorms or strong winds are forecast?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:03:54+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1466\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1466\" href=\"#collapse-1-1466\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if thunderstorms or strong winds are forecast?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1466\" aria-labelledby=\"faq_1-1466\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the <strong>storm warning<\/strong> is active, we are not allowed to let the boat leave for safety reasons. If this is the case, there are the following options: <\/p>\n<ul>\n<li>Take a sauna on the boat at our jetty (without leaving the harbour) &#8211; 30% reduction on the booking amount.<\/li>\n<li>Postpone the booking to a new date free of charge.<\/li>\n<li>Cancel the booking, whereby a minimum cancellation fee of CHF 30.00 will be charged.<\/li>\n<\/ul>\n<p>If <strong>thunderstorms<\/strong> are forecast, a trip is not possible. In this case, it is also not possible to take a sauna in the harbour. Unfortunately, we only have two options here:  <\/p>\n<ul>\n<li>Postpone the booking to a new date free of charge.<\/li>\n<li>Cancel the booking, whereby a minimum cancellation fee of CHF 30.00 will be charged.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1401 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">What happens if we return the boat too late?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:08:52+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1401\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1401\" href=\"#collapse-1-1401\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if we return the boat too late?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1401\" aria-labelledby=\"faq_1-1401\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>If the sauna boat is returned late, we will not be able to properly prepare the ship for the next customers.<\/strong> The sauna boat must be cleaned and recharged between slots. So if the sauna boat is returned too late, the next group will not be able to start on time. In this case, we will charge a <strong>fair play fee.<\/strong> The longer the delay, the higher the fee.   <\/p>\n<p><strong>Fair play fee<\/strong><\/p>\n<ul>\n<li>for the first 30 minutes or part thereof: CHF 50<\/li>\n<li>after 30 minutes: CHF 100<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1432 safety-and-emergencies \"><span class=\"entry-title rich-snippet-hidden\">What do we do in the event of a breakdown?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T16:38:20+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1432\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1432\" href=\"#collapse-1-1432\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do we do in the event of a breakdown?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1432\" aria-labelledby=\"faq_1-1432\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In the event of a breakdown, e.g. you can no longer raise the anchor or the sauna boat does not start, please call us, Sauna Boat Lugano. You will be given the number on the day of your booking. <\/p>\n<p>For all accidents or emergencies, read more under \u2018What do we do in an emergency?\u2019<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1436 safety-and-emergencies \"><span class=\"entry-title rich-snippet-hidden\">What do we do in an emergency?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:04:44+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1436\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1436\" href=\"#collapse-1-1436\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do we do in an emergency?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1436\" aria-labelledby=\"faq_1-1436\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If several boats are involved in a shipping accident, the accident report must be completed and the police must be contacted. If people have been injured, killed or are missing, the police must be notified immediately. The lessor must be contacted in the event of any accident.  <\/p>\n<p><strong>Emergency call:<\/strong> 117<\/p>\n<p>The rental number will be provided to you on the day of your booking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1385 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">Redeem voucher<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:03:14+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1385\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1385\" href=\"#collapse-1-1385\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Redeem voucher<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1385\" aria-labelledby=\"faq_1-1385\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Make your desired selection on the sauna boat booking page. (Date\/time\/number of people) <\/p>\n<p>By clicking the button \u2018BOOK NOW\u2019, the next page will open where you can select additional extras such as bathrobes or sauna towel sets. <\/p>\n<p>You can then <strong>enter and apply your voucher code<\/strong> in the <strong>shopping basket.<\/strong> If it is correct, it will be automatically deducted from the purchase price. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1412 facilities-and-services \"><span class=\"entry-title rich-snippet-hidden\">Is there a toilet on the sauna boat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:07:00+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1412\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1412\" href=\"#collapse-1-1412\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a toilet on the sauna boat?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1412\" aria-labelledby=\"faq_1-1412\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, there are no toilets on the sauna boat. You are welcome to use the public toilets nearby before departure and after arrival.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1410 facilities-and-services \"><span class=\"entry-title rich-snippet-hidden\">Is there a shower on the sauna boat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:07:17+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1410\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1410\" href=\"#collapse-1-1410\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a shower on the sauna boat?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1410\" aria-labelledby=\"faq_1-1410\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, there is no shower on the sauna boat. There is a rain dipper on board for you to douse yourself with fresh lake water after your sauna session.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1416 facilities-and-services \"><span class=\"entry-title rich-snippet-hidden\">Is there a place to get changed before departure and after arrival?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:06:22+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1416\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1416\" href=\"#collapse-1-1416\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is there a place to get changed before departure and after arrival?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1416\" aria-labelledby=\"faq_1-1416\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our guests get changed directly on the sauna boat. There is also storage space for clothing and luggage. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1389 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">I have not received a booking confirmation.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:09:45+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1389\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1389\" href=\"#collapse-1-1389\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have not received a booking confirmation.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1389\" aria-labelledby=\"faq_1-1389\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>First of all, have a quick look in your spam folder to see if the confirmation email for your booking has landed there.<\/p>\n<p>If you can&#8217;t find anything in your spam folder either, send us an email with your details (name, surname, booking date, booking time) to: <a href=\"mailto:info@saunaboat-lugano.ch\">info@saunaboat-lugano.ch<\/a><\/p>\n<p>We will get back to you as soon as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1397 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">I have booked the wrong location. What can I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T16:38:15+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1397\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1397\" href=\"#collapse-1-1397\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have booked the wrong location. What can I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1397\" aria-labelledby=\"faq_1-1397\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you really don&#8217;t want to enjoy your sauna boat break with us on the wonderful Lake Lugano, we can cancel your booking.<\/p>\n<p>Our <a href=\"https:\/\/saunaboat-lugano.ch\/en\/gtc\/\">terms and conditions<\/a> apply.<\/p>\n<p>Write us a short email with your request to: <a href=\"mailto:info@saunaboat-lugano.ch\">info@saunaboat-lugano.ch<\/a><\/p>\n<p>We will get back to you as soon as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1403 capacity \"><span class=\"entry-title rich-snippet-hidden\">How many people can the sauna boat take?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:08:31+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1403\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1403\" href=\"#collapse-1-1403\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many people can the sauna boat take?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1403\" aria-labelledby=\"faq_1-1403\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The sauna boat can take a <strong>maximum of six people.<\/strong> This number must not be exceeded for safety and legal reasons. Children also count as one person.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1422 boat-and-navigation \"><span class=\"entry-title rich-snippet-hidden\">How far can I go with the sauna boat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T16:39:02+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1422\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1422\" href=\"#collapse-1-1422\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How far can I go with the sauna boat?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1422\" aria-labelledby=\"faq_1-1422\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can sail on the whole of Lake Lugano, even in Italy, as long as you keep a minimum distance of 150 meters from the shore. Distances are often underestimated and this can lead to late returns. If you are late returning your boat, additional charges will apply.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1399 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">How does the booking process work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:09:10+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1399\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1399\" href=\"#collapse-1-1399\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does the booking process work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1399\" aria-labelledby=\"faq_1-1399\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You arrive at our base, ideally <strong>10-15 minutes before your booking.<\/strong> After that, you will receive a detailed handover and introduction from us. This is also a great opportunity to ask any questions you may have, and then you&#8217;re off.    <\/p>\n<p>You set off, look for a cosy spot, drop anchor and enjoy your own personal sauna time-out on the water in the middle of beautiful nature. <\/p>\n<p>Just before the four hours are up, you set off on your return journey. First, retrieve the bathing ladder. Hoist the anchor and store it.  <\/p>\n<p>It would be great if you could air the rooms a little on the way back.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1383 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">How does a voucher purchase work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T16:33:28+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1383\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1383\" href=\"#collapse-1-1383\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does a voucher purchase work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1383\" aria-labelledby=\"faq_1-1383\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Go to the &#8220;Voucher&#8221; product on our website and click on it to open a new page. There you can select one of our three voucher variants:<\/p>\n<h4>Voucher options:<\/h4>\n<p>CHF 200.00<br \/>\nCHF 350.00<br \/>\nCHF 450.00<\/p>\n<p>You can also specify the desired quantity of vouchers. Click on the \u2018Add to basket\u2019 button to add the voucher(s) to your shopping basket. You can review your purchase in the shopping basket.  <\/p>\n<p>As soon as you have successfully completed your purchase, you will receive an automatic confirmation of purchase by email. In this email, you will find a download link to the voucher you have purchased. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1379 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">How does a sauna boat reservation work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T16:33:32+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1379\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1379\" href=\"#collapse-1-1379\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does a sauna boat reservation work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1379\" aria-labelledby=\"faq_1-1379\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can make a reservation for a sauna boat experience on Lake Lugano <a href=\"https:\/\/saunaboat-lugano.ch\/product\/sauna-boot\/\">here<\/a>.<\/p>\n<p>Here you can now enter the <strong>number of people (2-6)<\/strong> and select a <strong>psuitable date\/slot for you.<\/strong> The calendar only shows the dates and slots that are still available\/bookable. The sauna boat can be booked up to three times a day.  <\/p>\n<p><strong>Mon-Sun: from CHF 450.00<\/strong><br \/>\nMornings: 08.00-12.00<br \/>\nAfternoons: 13.00-17.00<br \/>\nEvenings: 18.00-22.00<\/p>\n<p>When you click on a date, the available slots will appear below the calendar. If a slot is no longer available, it will no longer be displayed. If an entire day is already booked, this will be shown crossed out in the calendar.  <\/p>\n<p>The time between the slots is needed to clean the sauna boat and prepare it for the next booking.<\/p>\n<p>Once you have made your selection, click on the \u2018BOOK NOW\u2019 button.<\/p>\n<p>The next page will open: Now you have the option to select additional extras such as bathrobes and towels.<\/p>\n<p>If you have a gift voucher to redeem, you can enter it in the shopping basket and apply it.<\/p>\n<p>The payment\/booking process begins when you click on the \u2018Continue to Checkout\u2019 button.<\/p>\n<p>As soon as the booking has been successfully completed, you will receive an automatic confirmation email with all the details of your booking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1430 weather \"><span class=\"entry-title rich-snippet-hidden\">How do we interpret the signal lights correctly?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:03:37+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1430\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1430\" href=\"#collapse-1-1430\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do we interpret the signal lights correctly?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1430\" aria-labelledby=\"faq_1-1430\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Strong wind warning:<\/strong> Orange flashing light, <strong>40 times per minute.<\/strong> It is advisable to return to the port of embarkation. <\/p>\n<p><strong>Storm warning:<\/strong> Orange flashing light, <strong>90 times per minute.<\/strong> Enter the nearest port immediately.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1387 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">How do I receive the purchased voucher?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:10:25+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1387\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1387\" href=\"#collapse-1-1387\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I receive the purchased voucher?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1387\" aria-labelledby=\"faq_1-1387\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you have purchased a voucher online, it will be sent to you automatically by email after a successful purchase. This email contains a download link with the voucher. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1434 weather \"><span class=\"entry-title rich-snippet-hidden\">Does my booking take place in all weather conditions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:04:28+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1434\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1434\" href=\"#collapse-1-1434\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does my booking take place in all weather conditions?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1434\" aria-labelledby=\"faq_1-1434\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Basically yes.<\/strong> If the storm warning is active, we are not allowed to let the boats leave for safety reasons. If this is the case, there are the following options: <\/p>\n<ul>\n<li>Take a sauna on the boat at our jetty (without leaving the harbour) &#8211; 30% reduction on the booking amount.<\/li>\n<li>Postpone the booking to a new date free of charge.<\/li>\n<li>Cancel the booking, whereby a minimum cancellation fee of CHF 30.00 will be charged.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1428 weather \"><span class=\"entry-title rich-snippet-hidden\">Does my booking take place even if it rains or snows?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:04:10+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1428\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1428\" href=\"#collapse-1-1428\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does my booking take place even if it rains or snows?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1428\" aria-labelledby=\"faq_1-1428\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Absolutely!<\/strong> When it rains or snows, sweating is twice as fun when you are relaxing in the hot sauna on the lake.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1418 boat-and-navigation \"><span class=\"entry-title rich-snippet-hidden\">Do I need a boat licence?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:05:56+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1418\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1418\" href=\"#collapse-1-1418\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I need a boat licence?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1418\" aria-labelledby=\"faq_1-1418\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No. Since the sauna boat is equipped with a 5.9 kw motor, it can be operated without a licence.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1377 booking-and-reservation \"><span class=\"entry-title rich-snippet-hidden\">Cancellation<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/p1xel\/\" title=\"Posts by p1xel\" rel=\"author\">p1xel<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-05T16:12:00+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1377\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1377\" href=\"#collapse-1-1377\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Cancellation<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1377\" aria-labelledby=\"faq_1-1377\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you are unable to keep your reservation on the sauna boat or would like to postpone or cancel your reservation, our general terms and conditions apply.<\/p>\n<p><strong>Please send us an <a href=\"https:\/\/saunaboat-lugano.ch\/en\/contact\/\">e-mail<\/a> so that we can clarify the next steps together.<br \/><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1426 safety-and-emergencies \"><span class=\"entry-title rich-snippet-hidden\">Are there life jackets on board?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:05:03+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1426\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1426\" href=\"#collapse-1-1426\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there life jackets on board?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1426\" aria-labelledby=\"faq_1-1426\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is a life jacket for every person on board. During the on-site instruction, you will be shown where these are located on the boat. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1408 capacity \"><span class=\"entry-title rich-snippet-hidden\">Are dogs allowed on the sauna boat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:07:40+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1408\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1408\" href=\"#collapse-1-1408\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are dogs allowed on the sauna boat?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1408\" aria-labelledby=\"faq_1-1408\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dogs and other animals are not allowed on the sauna boat for hygiene reasons. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1405 capacity \"><span class=\"entry-title rich-snippet-hidden\">Are children allowed on the sauna boat?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:08:13+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1405\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1405\" href=\"#collapse-1-1405\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are children allowed on the sauna boat?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1405\" aria-labelledby=\"faq_1-1405\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As long as the children are supervised by an adult, they are of course welcome on the sauna boat.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1414 facilities-and-services \"><span class=\"entry-title rich-snippet-hidden\">Are bathrobes and towels available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/saunaboat-lugano.ch\/en\/author\/saunaboot\/\" title=\"Posts by saunaboot\" rel=\"author\">saunaboot<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-01-24T17:06:38+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1414\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1414\" href=\"#collapse-1-1414\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are bathrobes and towels available?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1414\" aria-labelledby=\"faq_1-1414\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you wish, you can book bathrobes or towels when you make your booking.<\/p>\n<p>If you only realize later that you would also like to have bathrobes or towels with you, you can also book these spontaneously on site. Payment can be made by card, TWINT or in cash. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1391","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Saunaboat Lugano<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Saunaboat Lugano\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saunaboat-lugano.ch\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Saunaboat Lugano\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-04T13:15:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/saunaboat-lugano.ch\/en\/faq\/\",\"url\":\"https:\/\/saunaboat-lugano.ch\/en\/faq\/\",\"name\":\"FAQ - 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